Product WarrantyUpdated 10 days ago

Our products have a product warranty of up to 3 years, which covers defects caused by manufacturing and material faults. If our products become faulty within the warranty coverage, we will provide you with a new product to replace the faulty one as smoothly as possible.

The warranty does not cover self-caused damage, such as damage caused by dropping, moisture, or other external factors.

In addition, the lithium battery in the products is a consumable part, and its capacity naturally decreases over time and through charging cycles. Battery performance is also affected by usage habits, charging habits, and the usage environment. Normal wear of the lithium battery and gradual weakening of its performance are not covered by the warranty. The warranty only covers clear manufacturing or material defects in the battery.

The exact duration and content of the product warranty may vary by product.

Warranties by product:

3-year product warranty: TinyS Pro®, TinyS®, Tiny®, SportBud®
2-year product warranty: TinyMate3®, SoundMate3®, Koru®, Street®, TenPower®, GoldPower®, TinyPower®, NanoPower®, as well as accessories and spare parts sold in the online store.
1-year product warranty: Recycled TinyS® - like new
60-day satisfaction guarantee: Recycled TinyS® - like new

How to proceed in warranty matters: Please contact our customer service in all warranty matters by email at [email protected] and we will send you more detailed instructions. The customer is responsible for the delivery costs of returns.